Most of our furniture items will be delivered third-party by a delivery service provider during their weekday operating hours. Please note that furniture can take anywhere from 2-12 weeks for delivery.
You will be contacted within 48 hours of purchase with delivery dates for your order.
Damages to the merchandise while in transit, or defects in manufacturing are rare, but occasionally do happen. Should your piece arrive with a defect or damage we will do our very best to have a replacement shipped out to you as soon as possible.
Please fully inspect your furniture at the time of delivery and note any damage or defect to our customer experience team within 48 hours of receipt, so that we may file a claim and include in your delivery documents.
If you refuse your furniture, artwork, lighting, rug, and mirror delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 2-3 weeks to finalize and issue a replacement. Furniture that is refused due to non-damage or defect related feedback will be will be issued store credit as a refund less the original handling fee charges and a 15% restocking fee.
We do not offer returns on any of our items. If there are extenuating circumstances, you can email us at firstname.lastname@example.org and we would be happy to help you in anyway we can.
The Reimagined Home does not accept returns or exchanges on the following items: upholstery, rugs, large furniture, art, sale items, or items purchased at sales or, or gift cards.